Effective Date: 18/06/2025

At Easy Grocer, we strive to provide our customers with high-quality groceries and excellent service. If you’re not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

We accept returns or exchanges for:

  • Incorrect or damaged items received

  • Expired or defective products

Items must be returned within [e.g., 2 days] of purchase or delivery, with the original receipt or proof of purchase.

Note: For health and safety reasons, perishable items (like dairy, produce, and frozen goods) are generally non-returnable unless damaged or delivered in error.

2. Refund Process

  • Refunds are issued to the original payment method or as store credit.

  • Refunds will be processed within 3–5 business days after the returned item is received and inspected.

  • If an item is not eligible for a refund, we’ll notify you via email or phone.

3. How to Request a Return

To initiate a return or report an issue:

  • Contact us at info@easygrocer.com or call +91 6291503076

  • Provide your order number, a photo of the issue (if applicable), and a brief explanation

Our customer service team will guide you through the return process.

4. Exchange Policy

Exchanges may be offered for the same item if available in stock. If not, a refund or alternative solution will be provided.

5. Exceptions

  • Items on sale or purchased with discount coupons may not be eligible for refunds.

  • Gift cards and promotional vouchers are non-refundable.

6. Contact Us

If you have any questions about our Refund and Returns Policy, feel free to reach out: 

Email: info@easygrocer.com

Phone: +91 9874563245